The surgery operates various appointment systems. You can make an appointment by telephoning the surgery or by calling at the surgery during the opening hours.
The appointments will be reminded automatically by text messages. If you change your mobile telephone number please inform to the reception staff. This will facilitate to provide the effective services.
We have updated our telephone system. Our practice operates an automatic answering service in English. In future includes Gujarati and Urdu. The callers will be asked to choose one of the following options
Press 1 –Repeat Prescriptions
Press 2 –Test Results
Press 3 –Other Enquires
Appointments are at 10-minute intervals. Please make one appointment for each person wishing to be seen.
If you have multiple problems it may be possible to offer you double appointments. Please ask the reception for assistance.
1. Advance Appointments
You can book appointments up to 4 weeks in advance. You will have a choice of clinicians.
2. Non Urgent Appointments
These appointments will usually be offered within next 2 working days. These appointments are for the patients who need to see the doctor soon. Their case is not urgent for the same day but cannot wait for the next advance appointment either. We will try our best to offer you, your usual doctor but this is not always possible.
3. Urgent Appointments
If your problem cannot wait please telephone between 08.00 am till 01:00pm you should be offered an appointment or telephone consultation on the same day. This is likely to be with next available doctor or practice nurse at the next available time. Please facilitate the receptionist to help you.
4. Walk- In-clinic( Doctor/Nurse Led)
We operate Walk-In-Clinic during Monday to Friday 10.30am to 12.00pm. The doctor or nurse will see the patients. This is strictly by first come first served. There will be potential long waiting time to see the patients. Please be patient!
5. Online Booking
We now offer online booking of appointments. You can book up to one month ahead. Please note that you must first register this request in our practice before you use this facility. Please contact our reception for additional information.
Cancelling Your Appointments
If you are unable to keep your appointment please let us know as soon as possible so we can offer the appointment to someone else that may need to see us. You can cancel your appointment by:-
· Telephone - 01204 471444.
· Call in to the surgery.
· Text message cancellation
Any patients who miss an appointment without any notification will be recorded as Did Not Attend (DNA). Patients who repeatedly do not attend their appointments will receive a letter informing them that the practice will consider removing them from the practice list.