The surgery operates various appointment systems.  You can make an appointment by telephoning the surgery or by calling at the surgery during the opening hours.

The appointments will be reminded automatically by text messages. If you change your mobile telephone number please inform to the reception staff. This will facilitate to provide the effective services. 

We have updated our telephone system.  Our practice operates an automatic answering service in English.  In future includes Gujarati and Urdu. The callers will be asked to choose one of the following options

• Press 1 –Repeat Prescriptions
• Press 2 –Test Results
• Press 3 –Other Enquires

Appointments are at 10-minute intervals.  Please make one appointment for each person wishing to be seen. 

If you have multiple problems it may be possible to offer you double appointments.  Please ask the reception for assistance.

We also offer online booking of appointments.  You can book up to one month ahead.  Please note that you must first register this request in our practice before you use this facility. Please contact our reception for additional information. 

You can book appointments up to 4 weeks in advance.  You will have a choice of clinicians.

These appointments will usually be offered within next 2 working days.  These appointments are for the patients who need to see the doctor soon.  Their case is not urgent for the same day but cannot wait for the next advance appointment either.  We will try our best to offer you, your usual doctor but this is not always possible.

If your problem cannot wait please telephone between 08.00 am till 13:00 you should be offered an appointment or telephone consultation on the same day.  This is likely to be with next available doctor or practice nurse at the next available time.  Please facilitate the receptionist to help you.

We operate Walk-In-Clinic during Monday to Friday 10:30 to 12:00. The doctor or nurse will see the patients. This is strictly by first come first served. There will be potential long waiting time to see the patients. Please be patient!

Patients are requested, where possible, to telephone before 10:00 if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

If you think your problem can be dealt with via a telephone consultation with doctor or nurse please use the above facilities. 

This surgery provides the above facility during 08:00 – 17:00 Monday to Friday. During the times stated the reception staff will make a note of your contact details and hand them over to the doctor or nurse who will then get in contact with you during the surgery hours.

Please note that depending on the nature of the query it may be possible for the reception staff to assist the patient.  Please help them to facilitate your request.

All the calls are recorded for monitoring and staff training purposes but they are held in the strictest confidence.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.