The surgery operates various appointment types. You can make an appointment by telephoning the surgery or by calling at the surgery during our opening hours.
You will be reminded automatically by text messages via your mobile phone. If you change your mobile telephone number please inform to the reception staff. This will facilitate us to provide an effective service.
We have updated our telephone system. Our practice operates an automated answering service. The callers will be asked to choose one of the following options
Press 1 –Repeat Prescriptions
Press 2 –Test Results
Press 3 –Other Enquiries
Appointments are allocated at 10-minute intervals. Please make one appointment for each person who needs to be seen.
If you have multiple problems it may be possible to offer you double appointments. Please ask the reception for assistance.
Non Urgent Advance Appointments
You can book appointments up to 4 – 5 weeks in advance. You will have a choice of clinicians.
We allocate same day appointment slots 10.30 am until 12.30 pm for URGENT same day consultations. You can either phone the surgery before 09.00 am to book or Walk in to the surgery to book your appointment slot. These appointments are on a first come first served. You will need to provide some brief details to the reception staff as to the nature of your medical concern so that your appointment can be allocated / prioritised accordingly. These appointment slots can only be booked on the same day they are NOT routine appointments e.g for blood tests, immunisations, Blood Pressure checks, follow up appointments etc.
A limited number of Same Day urgent appointments outside the above times may be available but will be triaged by a Clinician and CANNOT be booked by the reception staff. You will be offered a telephone consultation with a Clinician to discuss your request for an urgent appointment.
3. Online Booking
We now offer online booking of appointments. You can book up to one month ahead. Please note that you must first register for online access for our practice before you can use this facility. Please contact our reception staff for additional information.
Cancelling Your Appointments
If you are unable to keep your appointment please let us know as soon as possible so we can offer your appointment to someone else that may need to see us. You can cancel your appointment by:-
· Telephone - 01204 471444.
· Call in to the surgery.
· Text message cancellation
Any patients who miss an appointment without any notification will be recorded as Did Not Attend (DNA). Patients who repeatedly do not attend their appointments will receive a letter informing them that the practice will consider removing them from the practice list.